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Candidate
Female, 42 years, born on 18 December 1982
Konakovo, willing to relocate, prepared for business trips
Sales & Marketing, Guest Relation
40 000 ₽ in hand
Specializations:
- Sales manager, account manager
Employment: full time
Work schedule: full day
Work experience 8 years 3 months
October 2016 — September 2019
3 years
Crown and Champa Resorts, Kuredu Island Resort & Spa, Maldives
Sales and Marketing supervisor
Plan, coordinate, take responsibility and care of trade-related VIP guests: FAM Trips for travel agents, press trips, film crews for photo/video shootings, Health & Safety Audits);
Moderate SMM channels, booking engines: Facebook messenger, guests' reviews/feedback on Facebook, Booking.com, Agoda, Expedia, Google, guests' queries and feedback on TripAdvisor;
Prepare weekly statistics report for all SM (through Revinate);
Generate reports for Hotel's Newsletter for E Commerce department
January 2014 — January 2015
1 year 1 month
Kandolhu Island Resort & Spa, Universal Resorts, Maldives
Guest Relation Officer
Pre-opening: contribution to setting up procedures for Guest Services before guests' arrival, Meet & Greet arrangements;
In-Villa Check in, take care of guests during the stay, upselling resorts' services
November 2009 — January 2014
4 years 3 months
Tour Operator Eden Travel China, Tour Operator PAC Group Russia, Tour Operator Ascent Travel, Tour Operator Ascent Travel, Tour Operator South Cross
Tour Representative
Promoting and Upselling Company’s services (private and group excursions, private transfers, services of partner companies)
Guests’ and partners’ assistance with translation
Handling guests’ requests and complaints
Accompanying guests during excursions and transfers
Guest Services and problem solving including hotel overbookings
Arranging excursions, transfers and shopping tours
August 2011 — December 2012
1 year 5 months
Hotels, Restaurants, Food Service Industry, Catering... Show more
Receptionist, Night auditor
Check In and check out of guests;
Taking reservations over the phone and from the Reception counter;
Upselling the hotel's services;
Skills
Skill proficiency levels
About me
5,5 years of experience in the hospitality (4 years abroad in the Maldives): Front Office, Guest Services, Sales & Marketing
5 winter and 1 summer season of experience in the tourism industry as tour representative abroad (China, Austria, Greece)
Excellent communication and customer care skills
Outstanding time management skills
Fluent in English and German (both written and spoken)
Motivated to grow and develop in Marketing
Responsible and reliable
Love yoga, running and passionate about travelling
Located in Mokshino (by Zavidovo, Resident from September 2019)
Higher education
2006
Chernyshevsky Transbaikal State Humanitarian Pedagogical University, Chita (Zabaykalsky Krai)
Faculty of Foreign languages , German and English languages, teacher
Languages
Citizenship, travel time to work
Citizenship: Russia
Permission to work: Russia
Desired travel time to work: Doesn't matter